No. Our focus is on solving non-clinical problems that prevent patients from adhering to their doctor’s recommendations, such as financial issues, transportation, prescription refills, insurance issues, and general health coaching to promote compliance. We do provide the patient with information related to their doctor’s instructions, such as reminders about which medications they should be taking, and when. This information is based on what is in the patient’s chart. We are happy to share our policies and procedures for dealing with medical issues over the phone. These policies mirror typical in-house clinical staff guidance and are based on JCAHPO training modules.
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