For non-emergent and non-clinical issues, the primary medium of communication is through the EMR, following the process that in-clinic technicians use to communicate about patient care. If emergent issues arise, the Care Coordinator will transfer the patient directly to the phone number provided by the practice for medical issues (including a “warm” hand-off to clinic staff to bring them up to speed on the patient and the issue).
A dedicated Clinical Operations / Account Manager and Lead Care Coordinator are assigned to each practice, and are reachable at any time via phone or email.
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