Lumata almost exclusively employs Certified Ophthalmic Technicians or Assistants with prior in-clinic experience. The care team will have the identical certification and training to your current staff. All of our COAs/COTs have worked in an ophthalmology clinic for at least 3 years, though some have decades of experience. We also employ Registered Nurses for special cases, particularly for those patients with diabetic retinopathy who struggle with diabetes control or complex patients dealing with numerous other complex conditions. All clinical staff participate in the same continuing education as in-clinic technicians to improve their skills and maintain their certification.
Our goal is to develop trust and rapport with the patients in our program. For that reason, each patient will have a single Care Coordinator responsible for helping and guiding them. Likewise, each practice will have a single “lead” Care Coordinator, as well as a dedicated Account Manager. In most cases, the lead Care Coordinator is the same Care Coordinator responsible for managing all patients at the practice. For large practices, there may be a two or three-person team of Care Coordinators.