A requirement from Medicare is that every patient must be aware that they are able to leave the program at any time. Should a patient decide to cease participation, their disenrollment is documented in the EMR along with the primary reason for unenrollment. Reasons for disenrollment may be a lack of perceived value, patient perception that they are now “in control” of their care, resolution or stability of the chronic condition, or moving or transferring to another physician. If a patient’s care is transferred to another physician, Lumata will assist the patient in making that transition prior to closing the patient’s account.
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