How our virtual COAs support you and your practice
Lumata Health supports you and your practice with a comprehensive suite of services designed to improve the efficiency of your clinic by reducing chair time, missed appointments, staff workload, inbound phone calls, and time spent on non-clinical tasks—all while generating revenue and improving patient adherence and satisfaction. With an average of over 12 years of in-clinic experience, our virtual COAs are the perfect complement to your existing ancillary staff.
Chronic Eye Care Management
Our care coordinators combine their COA knowledge and experience with custom social work training and our data-driven technology platform—developed with over $2M in support from the NEI—to help patients with chronic eye conditions manage their care when they’re not in your clinic. Our Virtual COAs spent over 5,000 hours helping patients between visits over the last year, resulting in a 30% reduction in patient no-shows and a statistically significant reduction in the mean and standard deviation of IOP.
In addition to promoting adherence, our COAs help patients with things like financial assistance programs, prescriptions and refills, insurance issues, transportation to visits, understanding their disease and care plan, and coordinating care. These services qualify for reimbursement by almost all payers, including Medicare, through Principal Care Management codes billed separately from office visits. As a result, we guarantee meaningful revenue to practices who offer our care management services—with no startup fees, commitment, or cumbersome EMR integration required.
Pre-visit Intake
Pre-visit patient intake increases clinical efficiency and improves patient satisfaction by reducing a patient’s visit time by up to 10 minutes —freeing up valuable time for your on-site staff and differentiating your practice with concierge-level services. Our virtual COAs contact your patients prior to their visit and preload their medical information directly into your EMR.
Prior-authorization Assistance
Submitting prior authorizations and chasing denials take up valuable time and prevent operational efficiency. Our COAs leverage access to nationwide best practices to collaborate with you in developing a process that integrates seamlessly with your existing workflows, tools, and solutions while offloading as much of the effort as possible to our virtual staff, who specialize in prior authorization assistance.
Pre & Post-op Cataract Engagement
With our preoperative counseling services, patients arrive at their evaluation appointment equipped with the knowledge needed to have a productive and engaging conversation with you, leading to a more efficient and informed fit decision. We also follow up with patients after their procedure to help with adherence to drops, answer any questions they may have, and to assess their recovery. All information obtained, including a data-driven recommendation regarding the patient’s appropriateness for a premium lens, is entered directly into your EMR.
